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Terms and conditions of use
LEGISLATIVE DECREE 196/2003: We would like to inform you that pursuant to art. 13 of law no. 196/2003 your personal data will be used by us for the correct management of compulsory civil and fiscal obligations.
General Provisions
These conditions are valid exclusively between the company Enosystem S.r.l. Via San Tarcisio 5/E, 03036 00178 Rome (RM), P.I. 01552601005 and any person who makes online purchases on the website www.enologys.com. These conditions may be subject to change, the date of putting online is equivalent to the date of entry into force.
These general terms and conditions govern purchases made on the www.enologys.com website, in accordance with articles 50 et seq. of Legislative Decree no. 206 of 6 September 2005, Consumer Code, Section II of Chapter I of Title III of Part Three, to which reference is made in accordance with article 60 of the Consumer Code.
ARTICLE 1 - Object of the contract
By these general terms and conditions of sale, Enosystem S.r.l. sells and the purchaser purchases at a distance the tangible movable goods indicated and offered for sale on the site www.enologys.com. The contract is concluded exclusively through the Internet, by means of the purchaser accessing the address www.enologys.com and placing a purchase order according to the procedure envisaged by the site itself.
ARTICLE 2 - Conclusion and effectiveness of the contract
1. The sale shall be deemed concluded when Enosystem S.r.l. sends the purchaser an e-mail confirming the order. The e-mail shall contain the purchaser and order details, the price of the goods purchased, the transport costs and the shipping address to which the goods will be sent. The purchaser undertakes to verify the correctness of the data contained therein and to promptly notify any corrections.
2. Enosystem S.r.l. undertakes to describe and present the articles sold on the site in the best possible way. Nevertheless, there may be some errors, inaccuracies or small differences between the information displayed on the site and the actual product. Furthermore, the photographs of the products presented on www.enologys.com do not constitute a contractual element, as they are only representative.
3. Enosystem S.r.l. undertakes to deliver the goods in accordance with the following timescales; Barring mishaps (strikes, exceptional weather events, temporary unavailability of goods) the estimated delivery time is 30-40 working days.
For equipment that is assembled and customised at the time of order (for quality reasons) such as; capping machines, semi-automatic filling and labelling machines, volumetric dosers, kettles, chillers, pumps, pneumatic presses, thermal systems, machinery for special treatments such as Ozone, Nitrogen, Reverse Osmosis, Deionisers, Saturators delivery times can be up to 60-90 days. In all cases you can contact us before placing your order to get a precise timeframe (commercial@enologys.com).
For shipments of particularly heavy and/or bulky material, delivery times may be longer and vary depending on the specific location of arrival.
It is also possible to pick up the goods at one of our Italian locations or one of the courier's locations closest to the destination, simply indicate this in the order notes by writing "stop deposit" followed by the location of the courier's office.
ARTICLE 3 - Availability of products
1 The availability of the products refers to that which is present at the time when the purchaser consults the product sheets; this must however be considered purely indicative because, due to the simultaneous presence on the site of several users, the products could be sold to others before the order is confirmed.
2. Even after the order confirmation e-mail has been sent by Enosystem S.r.l., cases of partial or total unavailability of goods may occur. In this eventuality, the purchaser will be promptly informed and will be able to decide whether to accept delivery only of the products available or to request cancellation of the order by sending an e-mail to: commercial@enologys.com.
ARTICLE 4 - Payment methods
1. All payments by the purchaser may be made on the www.enologys.com website by means of credit cards, PayPal and bank transfer. For payments made by credit card or PayPal, if the unavailability of a product is detected after the order has been registered and the amount has been reserved on the card, Enosystem S.r.l. will take the necessary steps with the payment operator to reverse the transaction relating to the unavailable goods. The actual charging of the amount of the order will take place only when the order is complete and ready for shipment.
2. Communications relating to the payment and the data communicated by the purchaser at the time it is made shall take place on specially protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.
ARTICLE 5 - Prices
1. All sales prices of the products displayed and indicated on the www.enologys.com website are expressed in euros and include VAT.
2. Any shipping costs shall be calculated at the conclusion of the purchase process before payment is made.
3. The purchaser accepts the right of Enosystem S.r.l. to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of the order and confirmed in the e-mail sent by Enosystem S.r.l. as confirmation of the order acquisition.
4. Transport costs do not include any customs clearance costs, which shall be borne by the consignee and shall be handled in the country of destination by the appointed courier.
ARTICLE 6 - Right of Withdrawal
1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without penalty and without specifying the reason, within a period of 10 days provided by law, starting from the date of delivery of the products.
2. If the purchaser decides to exercise this right, he/she must proceed with the creation of a computerised return procedure by sending an e-mail to: commercial@enologys.com. The goods must be returned to Enosystem S.r.l., Via San Tarcisio 5/E 00178 Rome (RM) - Italy. In accordance with the law, the shipping costs relating to the return of the goods shall be borne by the purchaser. The goods must be returned undamaged, in their original packaging, complete in all their parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Enosystem S.r.l. will refund the amount of the products subject to withdrawal as soon as possible and in any case within a maximum period of 30 days. The following shall be borne by the purchaser: the return of the goods and bank transfer costs.
3. In the event of receipt of products that do not conform to the orders or are defective, the customer shall notify this, as provided for in Article 132 of the Consumer Code, by e-mail to: commercial@enologys.com within a period of 2 months from the discovery of the conformity defect. Subsequently, the customer shall proceed to return the product, specifying whether he/she wishes to have the item replaced or to be reimbursed. Enosystem S.r.l. will contact the courier who, subject to availability, will collect the goods. Enosystem s.r.l. reserves the right to verify the contested non-compliance and in case of confirmation will provide for the shipment of replacement goods or refund with re-credit to the card used by the customer for the purchase.
ARTICLE 7 - Product Warranty
All products presented on the www.enologys.com website benefit from a contractual warranty whose duration is mentioned on the product sheets of the articles and in any case from the legal warranty of 24 months for conformity defects, pursuant to current legislation. In order to benefit from warranty service, the purchaser must keep the invoice.
ARTICLE 8 - Modalities of delivery
1. Enosystem S.r.l. will accept orders from all over the world. Products shall be delivered by express courier to the address indicated by the purchaser when placing the order.
2. For each order placed on www.enologys.com Enosystem S.r.l. shall issue an invoice for the material shipped. The invoice shall be issued on the basis of the information provided by the purchaser during the purchase process. After the invoice has been issued, it shall not be possible to make any changes to the data indicated on the invoice.
ARTICLE 9 - Liability
1. Enosystem S.r.l. assumes no liability for inefficiencies attributable to force majeure or unforeseeable circumstances, even where dependent on malfunctions and failures of the Internet.
2. The availability of each item is only an indication, it is not contractual and no liability can be attributed to the seller in the event of unavailability of one or more products.
ARTICLE 10 - Access to the site
The buyer has the right to access the site for consultation and making purchases. No other use, particularly commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of Enosystem S.r.l. and are protected by intellectual property law.